Empathy and Economics

One of the most annoying thing in the pre-cable/satellite television era was Doordarashan mourning demise of political leaders or other eminent personalities. It meant that there is no music, movies or anything related to entertainment on our television. As a kid, we did not like the forced mourning on us. The other thing that we did not like was the news for hearing impaired.

Once the cable TV made its entry in our home, we completely forgot the forced national mourning and the news for hearing impaired. In fact, we forgot Doordarshan.

Sometime back, on Pune airport, waiting for my delayed flight I looked at the television set placed overhead in the waiting area. It was tuned to Doordarshan. And, it was time for the news for hearing impaired. The news, apart from nostalgia, left me thinking that why does only Doordarshan broadcasts this news? Why not any other channel?

The answer was obvious and a bit uncomfortable one. Broadcasting news for hearing impaired is not a profitable business. It is not viable. And in the era of market based solutions, the market for this news is not attractive. Providing solutions for those who do not constitute ‘a viable market’ is not the priority of the market. The economics does not make somebody enter this segment. And, it is ‘Economics’, not empathy, that drives the market.

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