I have been using Fast Track Chennai for almost a couple of years now, and I realized that I really need a better alternative in Chennai. I have missed my flight twice, reached late at least ten times and lost my temper almost every second time I call them to order for a cab. I can cite numerous reasons (yes, my list is surprisingly long!) but here are three major ones:
1. Their drivers are ill-trained and they never understand their responsibility of informing the customer in case their vehicle is broken or they are running late (which they almost always do if you need them on time.).
2. The call-center employees never understand your requirements and your timing and pick-up address are prone to be goofed up most of the time. Often then tend to attend more than one customer at the same time. Yes, you can easily make this thing from the phone call.
3. I know that it is my stupidity/lethargy/idleness that I did not learn Tamil and I understand that the drivers are not supposed to be fluent in Hindi or English (though most of the time Fast Track people assure me that they are sending driver who understands English), but I do expect the drivers to know the routes in the city. I am not able to count how many times I have got delayed or paid twice the normal fare due this reason.
There are a number of other operators whom I have started trying instead of Fast Track. Anyone knows a better option in Chennai?