Google Pixel 3XL – Why You Should Not Buy This Phone

While Google might have pulled off all its magic to design their best possible consumer device, Google Pixel 3 but I would not recommend this phone for any Indian buyer. Their customer service is just pathetic.

I got Pixel 3XL on the day of its launch as my secondary device. Yes, Pixel or any android phone has a long way to go before it makes me switch completely from iPhone. The camera and the joy of using pure Android were two main reasons why I bought the phone. I had some manufacturing issue with my Original Pixel but luckily this was not having any manufacturing problem but I got some other problems.

The glass back panel is super fragile and all it took was one drop to get shattered. It got multiple cracks on its back cover, luckily there was a screen guard on my phone so display was not affected. I reached out to customer care and as I expected the back cover replacement was not part of the warranty; the cost of back cover replacement was approximately INR 4800. And, there was no way to get this done in Delhi. The device was to be sent back to Mumbai (the only repair centre in India) and it was expected to take 7 working days.

I place the order and it forget about 7 days it is more than 2 weeks and I am still waiting for the device. Had it been an iPhone, it would have been a complete different experience. Google has a service partnership with B2X.com which provide customer care support to several brands in much better way than Google has negotiated it for its Pixel phone.

If Google has to really make a dent in premier smart phone market they have to not only make a good product but ensure that overall experience they provide for the customer is a great one.

Apple India- No options to customize iMacs

I often find laptops not adequate when I am working on multiple applications windows and require a bit of more power for photo editing or any other resource hungry operations. Since I have been pretty impressed by the quality (both in terms of software and hardware) of Apple products, I decided to invest in an iMac. A rather expensive yet the best options considering the compatibility with my other devices and already invested softwares.

A 27 inch iMac with 16 GB of RAM, 1 GB of graphics memory and an 1 TB fusion drive is what I am looking for. And, it is easily available in United States. However, when I approached the local Apple retailer, I found that Apple India does not have the required tech specification for iMac. I can only get normal mechanical hard drive of 1 TB, no option to upgrade to a fusion or SSD drive. There are not many options in terms of system with higher capacity RAM, though I can buy an iMac 8gb ram and upgrade it to 16 gb as the 27 inch iMac comes with 2 empty RAM slots. However, if you are buying the 21.5 inch iMac you can only get 8 gb RAM and you cannot upgrade it.

Sad. Apple India should start providing either customization options like Apple US does or Apple should facilitate upgrade through their service centres.