Dell XPS 13, 2015- Keyboard Problem

The compulsion of my professional environment often forces me to resort to Windows operating system. Especially for those spreadsheets and Microsoft Exchange requirements, when MacOS or Linux are still not up there. I use  Macbook Pro as my primary machine but I wanted to get an ultrabook which I could use for travel and for those tasks when I need a Windows based machine. Dell_Desktop

A quick research on the available options and their specs made it clear that Dell XPS 13 with its infinity display and Lenovo Thinkpad Cabon X1 were the two top machines with good computing power, battery life and portability. I went in favor of Dell XPS 13 as it offered a  display with mind-blowing resolution and form factor (smallest 13 inch machine). I chose the top-end version with i7 processor and touch screen display.

It was a costly purchase and I was expecting a great experience with the machine, which is essential for my sanity as my tolerance level with a few things is absolutely pathetic. And, I am really finicky about my gadgets. Unfortunately, there was a horrible experience waiting for me.

No doubt the machine is a gorgeous and powerful piece of technology from DELL but there is a big problem with this machine. The keyboard has a double typing problem. I started spotting double/triple typed characters while typing and sometime a random sequence of intended characters. First, I thought that I might be typing fast or not able to adjust to the keyboard. I changed keyboard settings to make sure that there is enough time between repeat of characters. Nothing worked.

A quick check online highlighted that the double typing is a major problem with this flagship DELL machine. Many people have faced the problem and it seemed that there was no solution from DELL. I made a complaint to DELL support and got really nice after sale-service support from them. They replaced my keyboard but it did not solve my problem. The only thing seems to work was downgrading of the BIOS from Vers 5 to Vers 0. It is strange as Vers 5 was to fix the double typing error but it aggravated it. Once I upgraded to Vers 5, it was impossible to work on the machine. I downgraded the BIOS again and made a complain.

This time, DELL support changed my motherboard, keyboard processing unit and keyboard. I tested the machine and realized that I did not spot double typed characters in my brief test in front of the service engineer. But soon I started spotting the double typing characters. Although, less frequently than earlier. I checked the BIOS it was set to Ver 0. I upgraded the BIOS and realized that it again aggravated the problem. I downgraded the BIOS and gave up on the machine. I can still do work on it but it has taken my confidence out of my typing. I do touch typing and pretty confident of my typing accuracy but with this machine I have to make sure that there are no typos.

Coming back to BIOS ver 0, this version of BIOS gives the better experience with the keyboard but it has other problems such as noisy laptop fan and laptop heating. I am waiting for DELL to upgrade the BIOS or accept that DELL XPS 13 has this problem and takes corrective measures.